2026 年 06 月
2026-01-01 - 2026-12-31
Back to contractsContracts / SLA Contract term Evaluated at Completed trips
星展無限卡機場接送At riskDBS Bank
兩項指標均低於目標 1-2%，需追蹤連續 48 小時。
Bank-side read-only surfaceRead only · authority in ops /contracts
Dispatch handling, dispute resolution, and contract authority stay in DRTS ops. This screen is a masked issuer-view projection.
2026/06/11 08:45
Read only · authority in ops /contracts
84
Total trips 87
SLA targets
Read only · authority in ops /contracts| Targets | Target | Current | Gap | Result |
|---|---|---|---|---|
| Pickup punctuality | 97% | 95.8% | -1.2% | Breached |
| Completion rate | 98% | 96.6% | -1.4% | Breached |
Exception list
Read only · authority in ops /contracts| Booking ID | Occurred at | Reason | Masked refs | Status | |
|---|---|---|---|---|---|
| BK-240611-0104 | 2026/06/09 13:25 | driver_late_arrival桃園 T2 指派車輛晚到 17 分鐘，卡友已完乘。 | BEN-****-6214AUTH-****-4420 | Open | Open booking detail |
| BK-240611-0112 | 2026/06/10 04:05 | dispatch_reassignment回程派遣改派兩次，導致接送等待超時。 | BEN-****-3509AUTH-****-2197 | Open | Open booking detail |