2026 年 06 月
2026-01-01 - 2026-09-30
Back to contractsContracts / SLA Contract term Evaluated at Completed trips
台新尊榮卡機場接送BreachedTaishin Bank
兩項 SLA 均明顯失守，需依合約啟動 breach 處置。
Bank-side read-only surfaceRead only · authority in ops /contracts
Dispatch handling, dispute resolution, and contract authority stay in DRTS ops. This screen is a masked issuer-view projection.
2026/06/11 08:45
Read only · authority in ops /contracts
46
Total trips 52
SLA targets
Read only · authority in ops /contracts| Targets | Target | Current | Gap | Result |
|---|---|---|---|---|
| Pickup punctuality | 96% | 91.3% | -4.7% | Breached |
| Completion rate | 97% | 88.5% | -8.5% | Breached |
Exception list
Read only · authority in ops /contracts| Booking ID | Occurred at | Reason | Masked refs | Status | |
|---|---|---|---|---|---|
| BK-240611-0127 | 2026/06/07 23:30 | no_show_driver松山接送司機未到場，改派失敗後由客服補單。 | BEN-****-7712AUTH-****-9021 | Open | Open booking detail |
| BK-240611-0139 | 2026/06/10 15:55 | trip_cancelled_after_assignment派遣後取消且未及時補派，列入爭議趟次。 | BEN-****-1148AUTH-****-5506 | Open | Open booking detail |