2026 年 06 月
2026-01-01 - 2026-12-31
Back to contractsContracts / SLA Contract term Evaluated at Completed trips
中信鼎極卡機場接送HealthyCTBC Bank
準點率與完成率皆高於目標，僅 1 筆已解決例外。
Bank-side read-only surfaceRead only · authority in ops /contracts
Dispatch handling, dispute resolution, and contract authority stay in DRTS ops. This screen is a masked issuer-view projection.
2026/06/11 08:45
Read only · authority in ops /contracts
128
Total trips 129
SLA targets
Read only · authority in ops /contracts| Targets | Target | Current | Gap | Result |
|---|---|---|---|---|
| Pickup punctuality | 96% | 97.4% | +1.4% | Healthy |
| Completion rate | 98% | 99.2% | +1.2% | Healthy |
Exception list
Read only · authority in ops /contracts| Booking ID | Occurred at | Reason | Masked refs | Status | |
|---|---|---|---|---|---|
| BK-240611-0081 | 2026/06/08 02:10 | pickup_delay松山機場接客延誤 11 分鐘，仍於 SLA 緩衝內結案。 | BEN-****-4821AUTH-****-1288 | Resolved | Open booking detail |