Healthy
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Contracts & SLACathay United Bank
Service-contract posture between the program and DRTS: term, SLA targets, current-period attainment, and exception list.
Contract postureRead only · authority in ops /contracts
Bank users can review the active term, SLA attainment, and masked exception references, but cannot mutate dispatch or contract records from this surface.
At risk
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Breached
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Contract posture
Read only · authority in ops /contracts| Program | Period | Status | Targets | Current attainment | Exceptions | Summary | |
|---|---|---|---|---|---|---|---|
國泰鼎極卡機場接送CATHAY_WORLD_ELITE | 2026 年 06 月2026-01-01 - 2026-12-31 | Healthy | Pickup punctuality 96%Completion rate 98% | Pickup punctuality 97.4%Completion rate 99.2% | 01 total | 準點率與完成率皆高於目標，僅 1 筆已解決例外。 | Open detail |
國泰無限卡機場接送CATHAY_INFINITE | 2026 年 06 月2026-01-01 - 2026-12-31 | At risk | Pickup punctuality 97%Completion rate 98% | Pickup punctuality 95.8%Completion rate 96.6% | 22 total | 兩項指標均低於目標 1-2%，需追蹤連續 48 小時。 | Open detail |
國泰尊榮卡機場接送CATHAY_PRESTIGE | 2026 年 06 月2026-01-01 - 2026-09-30 | Breached | Pickup punctuality 96%Completion rate 97% | Pickup punctuality 91.3%Completion rate 88.5% | 22 total | 兩項 SLA 均明顯失守，需依合約啟動 breach 處置。 | Open detail |